But how did we get the flexibility needed for this VUCA world? In a world in which yesterday’s plan is considered ancient the very next day? And how does it work in a place where the managing director has made decisions in a very authoritarian manner until this point? How did we get agility? How do we create an organisation in which the employees make decisions at the moment in which a decision is needed, and they have all information and all their experiences available?
Involved team members can make a decision more easily than an expert far away! The particular challenge: making mistakes is good so that we can learn quickly and lose little time doing the wrong things. This is a completely different way of dealing with mistakes.
Encouraging, motivating, developing
This is where the role of executives comes into play: encouraging, motivating and developing. The same goes for a value-oriented culture and an inspiring direction and purpose. That’s why we have abolished the boundaries in the organisation which organised people according to their tasks: we no longer have Sales, Services or Inside Sales, just “one team”: we’re organised into customer segments in a customer-oriented way. A team can then provide a customer every service that the customer needs. The team determines how it does that itself. And has short internal routes to do that.
Allowing self-regulation was answered by rapid successes and speed. It increased the self-confidence of the team members. “Temporary stewardship – permanent solution”. This principle has also proven itself to be true in this interim mandate. It matters that the executives and teams are able to continue developing the business without the Interim Manager. For this to happen, the Interim Manager must be able to put guidelines in place, and they must empower the employees to do it.
“The vision was clear from the beginning and fine-tuned with the client. The plan and several of the Interim Manager’s workshops with the employees brought clarity and understanding. Agility was learned bit by bit,” said Dr. Harald Schönfeld, Managing Director of butterflymanager GmbH, the Interim Management Provider, in his summary of the results.